We dispatch all orders within 24 hours after receiving your order. We reserve the right to not accept the order in case the payment did not come through or if the item is out of stock. Once the payment is confirmed, you will receive a confirmation of your order and shipment by e-mail. If you have not received an e-mail, please contact us immediately at firstname.lastname@example.org.
Delivery in the Netherlands can be expected within 2 working days after the date of dispatch. Delivery in other European countries can take around 6 working days and to the rest of the world 6 or more working days. Estimated delivery times are a guide. A track and trace number is available for all orders for more specific information on delivery times. Please note that BABELLA is not responsible for any delays caused by destination customs clearance processes.
|To the Netherlands||€4,95|
|To Belgium, Germany, England||€8,95|
|To the rest of Europe||€14,95|
|To the rest of the world||€24,95*|
* Any additional costs that might occur such as customs duty are not included in the price.
Not quite your cup of tea? No worries, we accept changes and returns. However, please note that, due to hygienic considerations, accessories cannot be returned. In addition, sale items cannot be returned.
In all other cases, you can return an item within 14 calendar days following the date of delivery. However, we would appreciate it if you return the item as soon as possible, so we can make someone else happy with it. Announce your return by sending us a message via the contact page on the website or to email@example.com. Once the change or return is accepted, you will receive a return form. Correctly fill in the return form and follow its instructions. Send the complete parcel with the local postal service of your choice to the address mentioned on the return form. Please save the post office receipt with the track and trace number.
When the item has reached us in the same condition as delivered to you (unworn and with tags), you will receive your refund within 14 calendar days. The repayment of the purchase price will be refunded the same way you paid for the item. Please note that shipping, duty or tax costs for returns are at your expense.
In case a question has remained unanswered, please send an e-mail to firstname.lastname@example.org.